Category Archives: Disney’s Aulani

Handling Stress on Vacation

Vacation is one of those things that when it’s good, it’s usually really good.  However, when it’s stressful, it can be REALLY stressful. Case in point: We have an upcoming trip to Hawaii. 

We knew this trip to Hawaii was going to be trickier than when we have gone in the past due to COVID-19 restrictions. To prepare, we have been diligent in keeping track of Hawaii’s requirements & making sure we have everything in order. As is fairly common knowledge at this point, one of their requirements is that you have to have a negative COVID test in hand when you arrive. The trick is, you can’t take it more than 72-hours before the departure time of your final flight into Hawaii.  They also state they will only accept tests from organizations certified by the state of Hawaii.  So, we did our research, made our appointments with Walgreens (the one & only place certified by Hawaii in Utah that could get us our test results in time), & we were ready to go get our test yesterday afternoon. 

Infinity Pool at Aulani, Oahu

When we arrived, there was a vague sign in front of the testing area stating they were not doing tests & giving their corporate number. We panicked. What do you mean I can’t have my test? I have a confirmation number & I’m here when YOU told me to be here. Why didn’t you notify me my appointment was cancelled? Are we going to have to cancel our trip because we can’t get our tests? Why aren’t they doing tests? Are they going to be back open tomorrow? Can we get it somewhere else? The questions flew fast & hot. We called corporate, sent my husband in to speak with store management about options, called other locations, etc. For TWO HOURS we tried to get somewhere with someone & ultimately all we got was told “F— You” by the assistant store manager. That’s not a metaphor. My husband & several others in the EXACT same boat as us who had gone in for help (and who, by all accounts, were all quite calm) literally got that yelled at them in addition to a very special viewing of some “birds.”

It was bananas. And those that should have been helping us, were definitely not. We went home last night defeated, angry, stressed & unsure if this trip was going to happen. After talking about it, making online reviews, tweeting about it, etc., we decided the only thing to do was to show up on the doorstep of the one & only other Walgreens location in the state (45-minutes away) right when they opened this morning & hope that they would squeeze us into their already full schedule.  So, that’s what we did. We were nervous wrecks. Fortunately, my husband had made some friends yesterday of people in the same boat & they were there too, a few cars ahead of us.  They pulled up; the workers took their information & they gave them the test! We were so relieved.  Then it was our turn.  Same thing! They gave us the test! Yay! And! We got the results back within an hour.  Good news – we are negative for COVID! Our trip is back on track!

This experience though has reminded me of other extremely stressful situations we’ve had on vacation: lost luggage, being given an already occupied room at a hotel, really terrible service, etc. The list could go on & on. As with life in general, not everything goes smoothly while on vacation. I’m of the opinion that the better you plan, the less stress you’ll have (see my blog on “Planning Never Hurt Anyone”), but things happen that are simply out of our control.  So, what can you do when you’re in the moment & things seem to be falling apart? Here are my suggestions:

Place Blame Where It Belongs

When things go wrong, it’s easy to accost the nearest employee and demand they make things right. Although not completely inappropriate, keep in mind that most often, the first person you come in contact with, has limited ability to fix your problem. These poor front-line employees don’t get paid enough for you to be rude to them.  By all means, let them know of your problem & hopefully they can help solve it, but don’t be a jerk.  If they can’t solve it, it is important not to “lose it” on them & lay blame to them if it is literally out of their hands.  In our situation yesterday, their machines broke down. It’s obviously not anyone’s fault, so it wouldn’t have done us any good to yell at the poor cashier inside because they were the first person we saw.  That being said though, problems still need fixing & asking for someone in a management position to help you is not inappropriate. Likely though, even the manager isn’t to blame, so make sure you’re being respectful. Remember the old adage, “You catch more flies with honey than vinegar”? That is particularly relevant when trying to resolve issues. You will almost ALWAYS get better resolution to your problem being respectful rather than rude.

Politely Stand Up for Yourself

Don’t be deceived. Being polite & respectful does not mean you can’t stand up for yourself. Some people don’t like conflict and are willing to take a loss to avoid it. This will not serve you well when you travel. When I say place blame where it belongs, that also means not unnecessarily taking it upon yourself.  If your luggage is lost by an airline & now you have no clothes for your week-long trip, ask for compensation to buy replacements! If your food comes out cold or has a hair on it, ask for a new one! If one Walgreens location won’t give you a test or help you reschedule, show up on the doorstep of another one! It is your job to make sure you’re politely standing up for yourself & things are put to right as best as possible. Sometimes the only advocate you have is yourself. That is definitely what we experienced with our testing issues yesterday. After two hours of trying, they claimed no one could help us, so we had to take matters into our own hands.

Use the Resources Available

Speaking of taking matters into your own hands, it is imperative that you use the resources at your disposal. As mentioned before, with our issues yesterday, we called the corporate phone number they had on their sign, we went in to talk to store management, we called other Walgreens locations, we did everything we knew how to do. Was it time consuming & sucky? Yes.  Would it be worse to not go on our trip? Definitely. When those things didn’t work, we started reaching out to the company in different ways. Both of our friends going with us tweeted Walgreens about our experience and guess what? They responded almost immediately. My husband messaged them through Facebook and guess what? They responded! Don’t underestimate the power of social media. Businesses do not want bad reviews or to be tagged in negative posts. Point being, use the resources available to you. Again, you don’t want to be a jerk, but being honest about the issues you’re experiencing through multiple platforms can yield results.

Acknowledge Corrected Mistakes

Being gracious goes a long way. Last night, in addition to the social media posts, we also left some negative reviews for the Walgreens location we had so much trouble with.  I do not think this is inappropriate as long as you keep it classy.  However, if you’re going to leave a negative review when a mistake is made, you need to leave a positive review when it is corrected.  As we anxiously waited to see if we would get tested this morning, our friend said, “If this works out, I’m going to leave a great review for this Walgreens.” And he did. Acknowledging when wrongs have been righted is powerful. It shows other potential customers that although issues came up, they were also fixed. We all deserve forgiveness & recognition for when we rectify a situation. Please make sure you adequately thank those that help you whether in person, online, or in any other way you can. As already eluded to, often the people with the ability to fix your problem are NOT the ones who created it in the first place. Give credit where credit is due.

Overall, stay classy out there. Stand up for yourself, but don’t be a jerk. Two wrongs never made a right & just because you’re stressed about the issues that WILL come up during vacation, doesn’t mean you have to ruin someone else’s day too.

If you need help relieving some of the stress of planning a vacation, we’d be happy to help you! Feel free to request a quote through our website: http://woodbreyfamilytravel.com/

Aulani Fall Offer: Save Up to 35%

View of Aulani Across the Lagoon


The longer you stay, the more you save when you take advantage of this special offer—valid for stays most nights November 1 through November 22 and November 28 through December 21, 2020, with check-out on December 22, 2020.

  • Save 35% on select rooms for stays of 5 or more consecutive nights
  • Save 30% on select rooms for stays of 4 consecutive nights
  • Save 25% on select rooms for stays of 3 consecutive nights

Book through December 17, 2020.

No matter how long you stay, you’ll enjoy a magical vacation that includes something for everyone: stunning pools, exhilarating water slides, a relaxing lazy river, an idyllic beach—and so much more!

This offer excludes suites and 3-Bedroom Grand Villas.

Flexible Cancellation
To provide additional flexibility, you may cancel your Aulani resort reservations up to 24 hours prior to their arrival date for stays through May 20, 2021 without Disney-imposed cancellation fees.

Mickey Shave Ice Poolside at Aulani

Important Details:

  • Savings based on the non-discounted price for the same room and the same travel dates. Book from September 25, 2020 through December 17, 2020. Travel must be completed by December 22, 2020.
  • Not valid on suites and 3-Bedroom Grand Villas, or on previously booked rooms.
  • Advance reservations required.
  • Subject to availability as the number of rooms allocated for this offer is limited.
  • Excludes applicable fees and taxes.
  • Limit two (2) rooms per reservation and occupancy restrictions apply per room.
  • Additional charges apply if more than two (2) adults per hotel room; not applicable for Suites or Villas.
  • Not valid in combination with any other hotel discounts or offers.
  • Subject to restrictions and change without notice.
  • Select activities require additional fees.
View of one Aulani tower from the lazy river.

Aulani, A Disney Resort & Spa is currently closed and will plan to begin a phased reopening on November 1, 2020.

Upon reopening, Aulani Resort rooms, restaurants and other locations may be limited in capacity and subject to restricted availability or closure based on direction from health experts and government officials to promote physical distancing. Furthermore, experiences, services and amenities may be modified, have limited availability or may remain closed. Offerings are not guaranteed. Aulani Resort reserves the right to cancel any reservations or purchases and provide applicable refunds.

Contact us for more information and to book your next Aulani Resort Trip!

Woodbrey Family Travel

Creating Dream Vacations
cody@woodbreyfamilytravel.com
http://www.woodbreyfamilytravel.com

Aulani: Summer and Fall Offer: Save Up to 35% on 5-Night Stays

The longer you stay, the more you save when you take advantage of this special offer—valid for stays most nights August 1 through November 22 and November 28 through December 21, 2020, with check-out on December 22, 2020.

  • Save 35% on select rooms for stays of 5 or more consecutive nights
  • Save 30% on select rooms for stays of 4 consecutive nights
  • Save 25% on select rooms for stays of 3 consecutive nights

Book through October 24, 2020.

No matter how long you stay, you’ll enjoy a magical vacation that includes something for everyone: stunning pools, exhilarating water slides, a relaxing lazy river, an idyllic beach—and so much more!

This offer excludes suites and 3-Bedroom Grand Villas.

Important Details:

  • Savings based on the non-discounted price for the same room and the same travel dates. Book from June 16, 2020 through October 24, 2020. Travel must be completed by December 22, 2020.
  • Not valid on suites and 3-Bedroom Grand Villas, or on previously booked rooms.
  • Advance reservations required.
  • Subject to availability as the number of rooms allocated for this offer is limited.
  • Excludes applicable fees and taxes.
  • Limit two (2) rooms per reservation and occupancy restrictions apply per room.
  • Additional charges apply if more than two (2) adults per hotel room; not applicable for Suites or Villas.
  • Not valid in combination with any other hotel discounts or offers.
  • Subject to restrictions and change without notice.
  • Select activities require additional fees.

Contact us for more information and to book your next Aulani Adventure!

Woodbrey Family Travel

Creating Dream Vacations
cody@woodbreyfamilytravel.com
http://www.woodbreyfamilytravel.com

Very Merry Unbirthday Giveaway!

madhatterUnbirthday

Today is Cody’s birthday, which means it’s time to celebrate! In honor of his real birthday and your Very Merry Unbirthday, Woodbrey Family travel will be giving away $500 towards a future Disney trip! There will also be two runners-up who will win Disney Gift Packages with Disney merchandise. The celebration ends on February 29, 2016. Click here  to entered to win the giveaway. Gain an extra entry by donating to the Kellsie’s Hope Foundation, click here to donate.

Here is How to Win

To be eligible for the GRAND PRIZE $500 credit towards a future Disney vacation package, please follow these steps:

1. Fill out the entry form
2. Accept Giveaway Terms and Conditions
3. Like the Woodbrey Family Travel Facebook page 
4. Share the Very Merry Unbirthday Facebook post

The grand prize winner will be chosen from participants who have completed all four steps above.

Two additional winners will be chosen for a Disney Gift Packages with Disney merchandise.

Good Luck and thanks for sharing and may you have a Very Merry Unbirthday!

– Cody Woodbrey

Creating Dream Vacations
Cell: 435-757-0838
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Terms and Conditions

Woodbrey Family Travel Giveaway Official Rules: No Purchase Necessary to Enter or Win. Some restrictions may apply. The Woodbrey Family Travel: Happy Unbirthday Giveaway (“Contest”) runs from 2:00 p.m. Mountain Time (MT) on February 3, 2016 until 11:59 p.m. Mountain Time (MT) on February 29, 2016. Contest is sponsored by Woodbrey Family Travel. This Contest is in no way sponsored, endorsed or administered by, or associated with Facebook or Twitter. You understand that you are providing your information to Woodbrey Family Travel and not to Facebook or Twitter. Eligibility: The Contest must be over eighteen years of age as of the beginning of the Contest. Contest is subject to all federal, state and local laws and regulations. How to Enter: To enter, you must do the following; 1: Each participant must fill out the entire entry form with his or her information 2: Accept Giveaway Terms and Conditions. 3: Be a fan of Woodbrey Family Travel on Facebook and/or Twitter. 4: Share the Very Merry Ubirthday Facebook post. Participants must enter to win by February 29, 2016 at 11:59pm. Winners will be announced within 48 hours. Prizes: There will be one grand prize winner of a $500 credit to use towards a future Disney Vacation Package. There will be two additional winners of whom will win a Disney Gift Package with Disney merchandise. Attempts made by the same individual to submit multiple entries by using multiple or false contact information, including multiple Facebook or Twitter accounts, may be disqualified. The $500 credit can only be used through bookings with Woodbrey Family Travel. When using the $500 credit for a Disney Theme park package, the winner must include; 2 Day Park hopper tickets, hotel, Disney dining and must be greater than 3 nights. Notification: Winners will be notified through social media or by email. In the event of non-compliance of these Official Rules, or if the prize is unclaimed, the prize will be forfeited and awarded to an alternate winner. By accepting any prize, the winner consents to the use of his or her name, likeness and any other information of any and all advertising/publicity purposes without further consideration, except where prohibited by law, and without any additional compensation. The winner expressly waives the right to review any and all advertising bearing his or her name, photograph, likeness, and titles prior to their use. LIMITATION OF LIABILITY AND RELEASE. WOODBREY FAMILY TRAVEL ASSUMES NO RESPONSIBILITY FOR TECHNICAL FAILURES OF ANY KIND, OR FOR ENTRIES THAT ARE STOLEN, MISDIRECTED, INCOMPLETE, DELAYED BY COMPUTER TRANSMISSIONS, LOST, LATE, MISDIRECTED, ILLEGIBLE, OR MUTILATED. WOODBREY FAMILY TRAVEL IS ALSO NOT RESPONSIBLE FOR ANY INCORRECT OR INACCURATE INFORMATION, WHETHER CAUSED BY WEBSITE USERS OR BY ANY OF THE EQUIPMENT OR PROGRAMMING ASSOCIATED WITH OR UTILIZED IN THE CONTEST OR BY ANY TECHNICAL OR HUMAN ERROR WHICH MAY OCCUR IN THE PROCESSING OF SUBMISSIONS IN THE CONTEST. SPONSOR RESERVES THE RIGHT AT ITS SOLE DISCRETION TO CANCEL, TERMINATE, MODIFY OR SUSPEND THE CONTEST. ANY ATTEMPT BY ANY PERSON TO DELIBERATELY UNDERMINE THE LEGITIMATE OPERATION OF THE CONTEST MAY BE IN VIOLATION OF CRIMINAL AND CIVIL LAW, AND, SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR RESERVES THE RIGHT TO SEEK DAMAGES FROM ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW. SHOULD WOODBREY FAMILY TRAVEL CHOOSE NOT TO ENFORCE ANY TERM OF THESE OFFICIAL RULES, IT SHALL NOT CONSTITUTE A WAIVER OF THAT PROVISION. Governing Law and Disputes: All participants agree to abide by these Official Rules and by the decisions of Woodbrey Family Travel. This Contest is governed by the laws of the state of Utah. All federal, state and local laws and regulations apply. Sponsors reserve the right to terminate or modify the Contest in its sole discretion. Except where prohibited, all participants agree that: (1) any and all disputes, claims and causes of action arising out of or connected with this Contest or any prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by the United States District Court for the District of Utah; (2) any and all claims, judgments and awards shall be limited to actual out-of-pocket costs incurred, including costs associated with entering this Contest, but in no event, attorneys’ fees; and (3) under no circumstances will participants be permitted to obtain awards for, and participant hereby waives all rights to claim, indirect, punitive, incidental and consequential damages and any other damages, other than for actual out-of-pocket expenses, and any and all rights to have damages multiplied or otherwise increased. All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, or the rights and obligations of the entrant and Sponsor in connection with the Contest, shall be governed by, and accordance with, the laws of the State of Utah without giving effect to any choice of law or conflict of law rules, which would cause the application of the laws of any jurisdiction other than the State of Utah. Miscellaneous. Contest prizes are non-transferrable and prizes may not be substituted for or redeemed for cash. All decisions of Woodbrey Family Travel with respect to the contest are final. At Woodbrey Family Travel’s discretion, it reserves the right to cancel or modify the Contest if fraud or technical problems bring into question the integrity of the Contest.

Welcome to Travel Advice by Cody

Hello!

My name is Cody Woodbrey and I specialize in planning Disney vacations and as someone who has worked years in the parks, I provide the insider’s touch that few travel consultants can offer.

Since my first trip to Disneyland when I was four years old, my passion for this company and what it offers to families has grown exponentially.  I find myself wanting to share that passion, as well as my experience and knowledge with others so they in turn may grow to love what this company has to offer.

When I travel to Disney destinations, I cringe when I see families struggle to enjoy themselves because they are stuck in line, or are just not aware of the amenities and services that Disney provides. As someone who has worked on, and lived near the Walt Disney World property, has experienced Disneyland more times than I can remember, and has cruised multiple times on the Disney Cruise Line, I can help guests and their families plan a vacation that is built around their dreams and is specific to them.  In the words of Walt Disney, “If you can dream it, you can do it.”

My goal is to provide guests with the most current information, and best advice to make sure they spend their time exactly how they would like to. My services are ABSOULTELY FREE to those who book with me.

This blog is an extension of those services. With advice on all things Disney travel. I am excited to share my love and passion of all things Disney Travel with you.

Your Disney Travel Expert,

Cody

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