Author Archives: Alisa Woodbrey

Planning Never Hurt Anyone

There are two kinds of travelers in the world: Those who plan, and those who don’t. I get it. There is something freeing about heading somewhere and just going for it without a set schedule.  I believe there are times when this type of travel can be wonderful.  However, in general, I believe that making a plan actually gives you more freedom when you arrive at your destination to do what actually matters to you.  Let me explain.

Tower Bridge, London – 2016

A few years ago, my husband & I were heading to London.  We were very excited & I had done a lot of research about what we could do while in town, we had identified what each of us “had’ to do, and felt like we had a pretty solid plan.  I’m personally of the opinion that if you’re going to pay to get somewhere, you should experience it for what it is. And knowing what there is to do, is the first step. Anyway, I was talking with a friend prior to our trip and we realized we were both going to be in London at the same time over the course of a few days.  I asked him about what his plans were, curious to see if he knew about something that I didn’t.  His reply to me was, “We’re just going to go and see what happens.” I was shocked that he would go all that way and not do ANY research on what he might like to see.  I told him as much and even made several suggestions, but he insisted that was how they wanted to do things.

The time came, and we both found ourselves in London.  We met up one evening for a dance concert & we asked if they would like to join us the next day for what we were doing.  He said yes and the next day we had a lovely breakfast together and he tagged along as we went through what we had already planned to do that day.  We were leaving that evening, so after helping him buy an Oyster Card (tube pass so they could get around town), we left them to their own devices.  Fast forward a few weeks and I see this friend again.  Naturally, I asked him how his trip went and he said, “You know, I think you’re right about making a plan.  We got more done with you in that one day than we did the rest of the trip.”  I learned that they had done a few other things, but not very much & they ended up staying in the room a lot of the time.  I thought, “What a tragedy!” We had such a great time in London & it made me sad that he didn’t have the same experience.

Stonehenge – 2016

There are a few points I want to make here.  First, you don’t know what you don’t know.  Traveling to someplace you’ve never been to can be overwhelming.  It is often a new culture with new experiences that can be tricky to navigate if you’ve never experienced it before. Knowing beforehand what your choices are can help you start to make a plan to navigate this new place and experience. Second, if you know what your choices are, you can spend your limited time on vacation doing what you’re actually interested in.  I believe there is something for everyone everywhere, but you have to know what there is so you can find what you like. A little bit of research can go a long way & your travel agent can help you navigate that.

Travel agents by their very definition help “plan” people’s vacations (Obvious, I know). Usually that means helping to acquire hotels, attraction tickets, airfare, etc.  These services are super helpful (see our post on “Why Use a Travel Agent”), but did you know that as agents, we often have a well of knowledge about many destinations that our guests simply aren’t tapping into?

Tower of London – 2016

At Woodbrey Family Travel we pride ourselves on creating personalized itineraries based on where people are going & who is going.  For example, we provide a multi-page document that outlines how to navigate the Disney parks based on your group type (traveling with kids or with only adults will look very different), or how to prepare for & make the most of your cruise, etc.  Our goal is to help you know as much as possible about your destination before you travel.  However, as previously mentioned, we’ve noticed an interesting trend in how people approach being given this information. Either people soak up every word of the information we give them, or they ignore it completely and just go off on their own.  I’m not saying it’s wrong to just “go for it,” but I can tell you that after helping thousands of people with their trips, and traveling all over the world ourselves, those who had a plan almost ALWAYS have a better time than those that don’t.  There is nothing worse than getting somewhere and then wasting time standing around asking each other, “What do you want to do?” “I don’t know, what do you want to do?” I would encourage all travelers to use the resources your agent provides & do your research!

In the case of planning a vacation, the people who do their research & start to formulate a plan actually enjoy that process. It’s kind of fun to think about and make plans for vacation. Plus, you have the added (and more important) benefit of knowing how to tailor your time on your vacation.  If you choose to stay in your hotel room the whole time, great. At least you’ll do it because it was a conscious choice and not out of ignorance of what your options are.  There are too many amazing things to see in this world to travel without a plan.  Remember, a little bit of planning never hurt anyone!

To request a quote from Woodbrey Family Travel so we can help you make that plan, visit our website: http://woodbreyfamilytravel.com/getaquote.php

Help Us, Help You!

Travel agents are pretty fantastic people (if I do say so myself). If you need a refresher on why, check out our blog about “Why Use a Travel Agent.”  That being said, there is one thing we can’t do: read minds.  I ordered that crystal ball, but it must have gotten lost in the mail.  Consequently, in order to help you plan your dream vacation, we need a little bit of help from you first.

Let me illustrate what I mean. It is not uncommon for us to receive emails like this, “Hey! Me and my family want to take a cruise in October. What can you do for us?” That’s it.  That’s all the information we are given, and although we appreciate that you are thinking of using us, it creates a bit of a problem. Namely, we don’t know your budget, details of your family or expectations. For this specific example, there are literally hundreds of cruise options each month that will completely change depending on your personal circumstances. Consequently, we felt it would be useful to our guests to learn more about what they need to think about in advance of reaching out to your travel agent. Trust me.  It will save both you & us a lot of time.

CREATE A BUDGET

The absolute most important thing you can do as you start thinking about a vacation is to establish a budget.  I remember as a kid, my parents worked really hard, but we didn’t always have a lot of excess money for trips.  So, they would look at their budget and say, “Okay, how far can we get with how much money we have?”  Some of our best trips were the simplest, and our family never went into debt for vacation.  You may have a different philosophy as you plan your budgets, but regardless, it is VERY important that you establish what you are willing & able to spend upfront.

As a travel agent, this helps us because we will only present you with options that fit within your budget. There are fantastic places to stay and things to do at EVERY price point.  Our job is to find what works for you & your family & we are happy to do that.

As you create your budget, we recommend considering at least these five basic categories:

  • Lodging (Telling us what you’re willing to pay nightly helps a lot!)
  • Attraction Tickets
  • Transportation (Airfare, Rental Car, Trains, Taxis/Rideshares, etc.)
  • Food
  • Incidentals/Spending Money

Keep in mind, you don’t necessarily have to have all the money in the bank when you book your trip. Depending on how far out you are planning, you may have the option to put a deposit down when you book your trip & then the remainder is due a few weeks before you travel.  A lot of families use this option to pay incrementally and/or save up for that final payment while still booking in advance & getting what they want. This may help you spread the financial burden of your trip out over several months, or even a year or more. Regardless, you still need to budget in advance and be prepared for what you can legitimately come up with in the timeframe you have & then share that with your travel agent.

WHEN ARE YOU GOING & WHO IS GOING WITH YOU?

This seems like such a simple thing – but we all know it’s not. Work schedules, health issues, personal budgets, etc. can really make a difference on when you go on vacation & with whom. However, it is in your best interest to try & nail this down as best you can before you request a quote. 

As a travel agent, we want to give you accurate information, but prices vary widely depending on when you go & who you go with.  For example, ticket prices change based on if someone is a child or an adult.  Additionally, a lot of hotels charge extra if there is a third or fourth adult in the room.  Plus, hotels & attraction ticket prices can vary day by day, so even shifting a trip by just a few days can make a difference in the price you pay.  Now to be fair, you may have some flexibility in the dates you’re looking at, and you just want to go when it’s the least expensive. That’s totally fine!  However, if you can narrow it down to a specific few weeks prior to requesting a quote, that would go a long way in helping us get you accurate information.  

IDENTIFY YOUR NEEDS & WANTS

We’ve all been there. It’s the age-old question: “Do I need this or do I just want this?” As with most things in life, it is good to identify your needs & wants when you travel & to communicate those to your agent.  For example, perhaps someone in your party uses a wheelchair & NEEDS an accessible hotel room – tell us up front so we can make sure that happens & we are only quoting you rooms that meet your needs.  Or perhaps one of your friends NEEDS to have their own bed, so even though there are only four of you, you need three beds – tell us so we can quote you only for the rooms that meet your needs.  Other needs/wants that you may want to consider may include things like: hotel type, breakfast availability, free parking, distance to attractions, pools, types of views, etc.  Please tell us your expectations up front so we have the chance to meet them.

That being said, we are all familiar with the phrase “Managing expectations.”  That is our job too. As previously mentioned, our mind-reading abilities haven’t come in yet, so if something is important to you, tell us!  We will do our best to find what meets your requirements while still fitting within your budget.  But notice that I previously mentioned that there is a difference between needs & wants.  Please keep in mind that depending on your budget, you may have to determine what is a need verses a want & then be a little flexible in that regard.  For example, an accessible room may be an absolute need, but the only place that has an accessible room doesn’t have the free parking you wanted.  What are you willing to compromise on? Do you have any flexibility in your budget to get what you want? These are the types of questions you need to ask yourself in advance & then tell your travel agent up front.  We will do our best to give you everything you need & want, but we also respect your budget enough to recognize sometimes compromises need to be made.  If they are articulated in advance, it makes the process easier for everyone.

USE THE GET A QUOTE FORM

At Woodbrey Family Travel, we have built a “Get a Quote” form that you can access on our website. We highly recommend using this form when making requests. We have designed it so that it asks a lot of the questions we need answered prior to getting you an accurate quote.  Additionally, we’ve left space for you to leave comments & tell us anything extra we need to know, like budgetary constraints or your needs & wants.  We hope you can recognize how thinking about these things in advance & communicating them to your travel agent up front will help everyone involved. We look forward to working with you & appreciate that you would consider how you can help us, help you!

Why Use a Travel Agent?

Eiffel Tower, Paris – 2018

Often when people ask what we do and we say, “We own a travel agency,” it is not uncommon for the next words out of their mouth to be, “Do people still use travel agents?” The answer is, “Yes! Or at least the people who want to save time, money, hassle & have a great experience do.”  The truth is, travel is more accessible, and therefore more complicated, than ever.  Travel agents are your own personalized search engine who can give you the best & most relevant information to make your dream vacation a reality. Still not convinced to allow someone else to shoulder the stress of planning your vacation? Read on!  Here are our top five reasons you should use a travel agent.

Borgund Stave Church, Norway – 2016

There is no substitute for a human with experience.

Imagine traveling to a new place. You’re not familiar with the culture, the food, or how transportation works. Or maybe you’re been to that place, but it’s been a few years and you’re not sure what changes you’ll have to navigate. Wouldn’t it be nice to talk to someone who has “been there & done that?” That is what your travel agent is for!

In order to sell products, agents often have to go through significant training & most often, they also have the personal experience of traveling to those locations to back that training up. For example, at Woodbrey Family Travel, we specialize in planning Disney vacations (though we can and do book ANYTHING). But did you know that five out of six of our agents are either former or current Disney cast members? We have lived near & worked in the parks & you better believe we all make multiple trips each year.  We make it our mission to stay up-to-date on what is happening so we can give you the BEST information possible.

Unlike the internet, travel agents care about the type of experience you have and are invested in your vacation. We WANT you to feel confident in your choices & to reduce the chance of unwanted surprises. We become your ONE point of contact & are happy to take care of any requests or adjustments you need to make.  We will help you work through what you actually want & need while accurately rating hotels & experiences.  We will give you the facts & information that is relevant.  In a world where time is short & stress is high, let a travel agent save you both!

Our Services are FREE!

At this point maybe you’re thinking, “Okay, I can see the value of using an actual human.  But what is that expertise going to cost me?”  When you use Woodbrey Family Travel, the answer is NOTHING.  No really, there’s no catch.  The answer is NOTHING. So how and why?

The answer is simple. Our partners (Disney, Universal, Expedia, all major cruise lines, etc.) take care of us, so we can take care of you. It is a well-established fact within the travel industry that customers have a better experience when they work with a travel agent & they are more likely to return because they have a positive experience.  Our partners believe in this so much, they are willing to cut into their own profits to pay us at no extra cost to you. Because they are willing to do that, we accept that as sufficient payment & do not charge you for our services. If you get all the benefits of working with an actual human & it doesn’t cost you anything, what are you waiting for?

Opening of Star Wars Galaxy’s Edge, Walt Disney World, FL – 2019

We aren’t just trained, we’re “Authorized” too!

As previously mentioned, in order to sell various products, agents often go through training designed by our partners to help us become familiar with what they offer (plus, we travel A LOT).  Once we complete these trainings, we are then “authorized” to sell the product on behalf of that organization (i.e. Disney, Universal, all major cruise lines, etc.).

However, sometimes an organization has even higher and more elite credentials. For example, the IATA & CLIA programs are industry certifications that have to be earned by an agency & renewed every year.  Woodbrey Family Travel has its CLIA certification & we will continue to stay up-to-date on industry requirements to keep that credential. 

Additionally, Disney also has a higher tier of agencies that only a few earn. Almost any travel agent can sell the product, but only a select few agencies are known as being “Earmarked” with Disney.  Woodbrey Family Travel is one of those agencies and we are proud to be able to say we are officially “Authorized Disney Vacation Planners.”  Why does that matter to you?  If one of the world’s most successful & admired companies designates another company to represent them to their guests, it’s for a reason.  Where Disney doesn’t have the ability to remember you as an individual, we do!  Where they will not provide you with a personalized itinerary to navigate the parks, we will!  We have the time to pay attention to you & we’re good enough at it, Disney has given us their stamp of approval. 

From a monetary standpoint as well, the organizations we are partnered with send us daily updates on their products & promotions so we can get you the best deals out there.  If you book through us & later on a promotion that is relevant to you comes up, we will know about it & can make the necessary changes to your reservation to save you money!  When you book online, it is very rare that you’ll be made aware of new promotions & will be able to change it.  Most of the time, whatever you pay, sticks.  With a travel agent, you can be confident we will do our best to take care of you.

Avoid Costly Scams

Have you received a questionable email or text lately? Maybe a strange pop-up opened when you went to a certain website.  In this day and age, sometimes it seems like there are more scams out there than legitimate enterprises.  Unfortunately, the travel industry is not immune. In an effort to save a few bucks, many travelers will try to find the cheapest options out there.  They will scour the internet looking for any sort of deal, and often, they don’t do adequate research on the companies they are using.  We have seen situations where sometimes the organizations offering tickets or hotels for super cheap will take your money & not deliver the products, or maybe you show up to the hotel & instead of the four-star resort with the spectacular pictures you saw on their site, it’s a two-star motel and now you’re stuck.  Even the legitimate sites that offer “discounts” often don’t give you the full price upfront. 

For example, I had a guest who was buying Disney World tickets for her family.  She said my price (which came directly from Disney) was $500 more than what she could get online with a third-party seller.  I cautioned her to make sure the tickets were the right type (child vs. adult tickets) and that taxes were included.  Turns out, even though she has four “kids,” some of them were over the age of 10, and are thus, considered “adults” when it comes to park tickets. The third-party website was trying to sell her child tickets instead of the necessary adult tickets and sure enough, the taxes were not included.  Can you imagine the hassle she would have experienced if she got to the parks & at the gate they said, “I’m sorry, this is a child ticket and your teenager is obviously not a child?” Because she bought through a third-party “discount” seller, now she’s out the money for the ticket she bought from them, plus the price of a new appropriate adult ticket at the gate. 

There are MANY third-party sellers out there who will buy tickets/hotel rooms in bulk & sell them for “cheaper” than what you can get through the company or their authorized travel agents directly.  BEWARE of these providers.  The best deal you will find will be through the organization you’re visiting directly.  You can feel confident when you use an authorized travel agent that you will get what you pay for with no hidden fees or questionable products.  How much is peace of mind worth?  Remember cost & value are NOT the same thing. I can guarantee the value you receive from a travel agent will be greater than the few dollars you save buying through questionable websites.

Pisa, Italy – 2017

You will be supporting a small business.

In a world where the “little guy” often gets lost in the shuffle, it’s more important than ever to frequent small businesses.  When you use a travel agent, you not only get the vacation of your dreams with less stress, you are also supporting the livelihood of individuals you personally know.  We work hard for no guarantee of your business, we will find the right answers to your questions, and we add value that can’t be quantified. We will appreciate your business in a way a faceless search engine cannot & we would love the opportunity to prove it to you!  Please think small & use a travel agent the next time you’re booking a trip!

Well, there you have it! Our top five reasons to use a travel agent.  We hope you can see the value we provide & will seriously consider using us for your next vacation. To request a quote with Woodbrey Family Travel, visit our website: http://woodbreyfamilytravel.com/getaquote.php. We look forward to working with you!